Enabling Effective Interprofessional Communication with Patients and Families for Safe, Quality Care


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*This is a Communication domain course. 

In health care, patients often work with multiple healthcare professions and providers. Patients are often expected to communicate between healthcare providers, the couriers of healthcare information, or make sense of information given by multiple providers. Interprofessional collaboration can better enable good engagement and health literacy by facilitating unified, consistent information that focuses on the patients’ needs and knowledge.  This workshop will look at health literacy and interprofessional collaboration together, providing an opportunity for participants to learn skills to foster collaboration across professionals, sectors and health specialties.

  • Objective 1: Describe inter-professional collaboration and the ways that health literacy strategies can be applied differently when working with inter-professional teams
  • Objective 2: Apply inter-professional health literacy strategies using case scenarios and by sharing their own inter-professional health literacy experiences
  • Objective 3: Plan next steps on how to apply knowledge in their current role

Farrah Schwartz, MA

Manager, Patient Education and Engagement -University Health Network

With over 10 years’ experience in the field, Farrah Schwartz is a dedicated health literacy teacher and practitioner. Farrah works at UHN, a multi-site hospital in Toronto, Ontario, where she uses health literacy practices to better engage patients in their care and wellness. Farrah is also the lead of the Canadian Health Literacy and Patient Education Network (CHLPEN).

Jill Krupa

Inter-professional Education and Care Co-Leader - University Health Network

Jill Krupa is the Interprofessional Education and Care Leader at the University Health Network, Toronto, Ontario, Canada.  Prior to this role, Jill practiced as a Medical Laboratory Technologist in the Clinical Cancer Cytogenetics laboratory at UHN.  Jill earned her Master of Science in Community Health, Health Practitioner Teacher Education at the University of Toronto. Using an interprofessional lens, Jill has worked with students, trainees and staff across the continuum of care to promote collaboration.  Jill is particularly interested in exploring and expanding opportunities for virtual interprofessional education.

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Monday, July 20th - Enabling Effective Interprofessional Communication with Patients and Families for Safe, Quality Care
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Select the "View On-Demand Recording" button to begin. In health care, patients often work with multiple healthcare professions and providers. Patients are often expected to communicate between healthcare providers, the couriers of healthcare information, or make sense of information given by multiple providers. Interprofessional collaboration can better enable good engagement and health literacy by facilitating unified, consistent information that focuses on the patients’ needs and knowledge. This workshop will look at health literacy and interprofessional collaboration together, providing an opportunity for participants to learn skills to foster collaboration across professionals, sectors and health specialties.
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